Tuesday, 21 November 2017

Customer Service Representatives

Jobs: Customer Service Representatives 
Location: Nairobi 
Industry: BPO 
Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated customer Service Representatives, flexible to work on shift basis. 
The ideal candidate must have outstanding computer skills and ready to work in a call centre. 

Key Responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned
Key Skills and Competences
  • Internet and Computer literate
  • Excellent communication skills.
  • Certificate/ Degree/ Diploma in any field
  • Passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to multitask and take up more workload when required
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethics (is reliable, motivated, professional)
  • Ladies are encouraged to apply.
How to Apply
To apply, send your CV only to denny@flexi-personnel.com before 20th November 2017. 
Clearly indicate the exact position (Customer Service Representative) applied for and your minimum salary expectation on the subject line.
 
NB: Flexi Personnel does not charge candidates for job placements.

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