Sunday, 15 October 2017

Floor Controller Supervisor

Sheer Logic Management Consultants is seeking to engage a dynamic individual for the Floor Controller Supervisor position for one of our clients

Job Purpose:
The role is responsible for the coordination of the workshop operations, and effectively guides and supervise workshop staff in order to ensure achievement of workshop targets.

Managerial Responsibilities
  • Supervise the workshop staff to minimize repeat jobs and ensure conformity to the standards in delivery of quality service;
  • Manage and allocate work shop sub-let jobs to ensure quality standards & timely completion of assignments;
  • Supervise effective utilization of technicians on the use of SST’s lifts and any other workshop equipment to enhance safety at the workplace.
Operational Responsibilities
  • Monitor the time spent by technicians on all repair jobs to ensure the preparation of timely and accurate reports on technician productivity, efficiency and labor utilization;
  • Make follow up on availability of spare parts or equipment for the technicians to ensure smooth work flow and few disruptions;
  • Conduct accident vehicle assessment to ensure accuracy in repair quotation;
  • Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers;
  • Address, resolve & follow-up on all customer complaints in the workshop area in a timely manner to enhance customer satisfaction and retention;
  • Assist in the sourcing of local suppliers for workshop consumables as well as in the determination of appropriate stock levels to ensure availability of optimum stock levels of quality materials;
  • Raise supplementary reports to assist identify challenges in the delivery of quality and timely services
Qualifications and Skills
  • Degree in Mechanical Engineering from a recognized institution.
  • 5 years' relevant working experience in a similar role from an organization of similar size in operations
Technical
  • Computer literacy
  • Product knowledge in motor industry
  • Technical skills
  • SAP- DBM knowledge.
  • Knowledge in Custom imports regulations.
Functional
  • Excellent report writing and communication skills
  • Presentation skills
  • Project management
  • Analytical- highly analytical and ability to challenge status quo based on quantitative facts and impacts
Behavioral
  • Team player
  • Ability to work under pressure
  • Negotiation & Conflict Management skills
  • Interpersonal Skills
  • Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
  • Performance Management and team building
  • Professionalism –maintains a professional approach based on ethics and values
  • Integrity and honesty and ethics- ensure ethical practices and integrity to ensure the company is not exposed to reputational risk
  • Building consensus and influencing-ability to influence various players across all departments
  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
  • Resilience –is able to withstanding strategic and operational challenges and maintain momentum
  • Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
How to apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: sheerlogictalentsourcing4@gmail.com on or before 20th October, 2017.

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Floor Controller Supervisor”

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