Tuesday, 1 March 2016

Event Sales Rep, Airport Concierge and Event Management Intern

Wilomo International Events is an established corporate events management agency with experience in corporate Meeting & Conference Planning & Management, Launches and Roadshows, as well as Corporate Support Services. 

We are seeking to recruit an Event Sales & Marketing Representative, Airport Meet & Greet Team Members and an Events Management Intern to support our operations and growth initiatives.

1. Event Sales & Marketing Representative 

(1 Position)

The Event Sales and Marketing Executive will sell and promote corporate event management services, and corporate support services to corporate clients / organisations. 

Must be ready to start in April, 2016. Working hours 8:00 am - 5:00 pm

Responsibilities
 
Lead generation.
  • Make telephone sales calls, in person pitches/visits/presentations and sales meeting.
  • Preparation of customised sales pitches/presentations. 
  • Creation of sales and marketing campaigns.
  • Creation & implementation of a client acquisition program/client list based on our ideal target client.
  • Create customer value plan & sell value add products/services to existing clients.
  • Meet sales targets.
  • Generation of daily, weekly, monthly reports and workplans.
  • Management of company social media platforms
Qualifications:
  • Sales and Marketing Diploma/Degree Certification
  • 2 years’ experience in a service based industry
Remuneration:
  • Attractive base salary plus commission
2. Airport Concierge 

(Part Time / Full Time: 4 positions)
 
Wilomo International also provides signature services to customers at Jomo Kenyatta International Airport (JKIA) and other major airports in Kenya. 

The offering is independent from airlines and customized for any customers, regardless of traveling class, who wishes personalized service and extra care when arriving, departing or connecting through an airport.  

We offer our services to executives, inexperienced travelers, families, Senior Citizens, celebrities and small group travel.  

The role of the Airport Concierge will be to enhance the arrival experience of designated guests on arriving at JKIA and other airports we operate in.

Key Tasks:
  • Key responsibility is to ensure total client satisfaction
  • Greet and assist clients’ curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airport.
  • Knowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate information.
  • Develop and maintain professional rapport with regulating agencies and airlines within the airport
  • Exhibit upmost confidentiality with clients and client information
  • Maintain strict adherence to escorting protocol within the airport
  • Utilize the reservation system (GDS) for managing all client services
Preferred Qualifications:
  • Multi-lingual
  • Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
  • Passion for serving customers
  • Demonstrates the ability to have proactive problem solving techniques
  • Demonstrates ability to collaborate with other employees to overcome abnormal situations
  • High level of cultural awareness
  • Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer
  • Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations
  • Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting service
  • Adapt to an ever changing environment and be resilient
Guests are local and international tourists and business people.

You will be meeting exceptionally nice people who may be very tired after a long trip

A calming personality with a friendly smile would be a welcoming beacon to these guests.

Requirements:
  • Possess at least a College Diploma/Degree equivalent and be at least 18 years of age
  • Ability to work under pressure with a minimal supervision
  • Must wear company uniform as prescribed and conform to all grooming standards
  • Must be able to stand and walk for long periods of time and lift up to 30Kgs
  • Must, after training, be able to efficiently use GDS automated reservation system
  • Must be able to work shift work including irregular shifts and overtime, holidays and weekends Must be flexible in work schedule to match the demand for services
  • Airport and/or Airline hospitality service experience would be a strong asset
Work is assigned a week in advance via Excel spreadsheet sent via e-mail to you with airline, flight number, flight arrival time, and guest names, the hotel destination, and transportation confirmation.

Pay: 
  • Per Hour, mostly part time – approximately 8-10 hours/week – located at the Jomo Kenyatta International Airport (JKIA).
  • Travel expenses to and from airport
  • Phone expenses incurred through company business will be reimbursed
3. Event Management Intern

(1 position)
 
The intern will be given the role of channel coordinator in our corporate section. 

This position is an entry level position for persons looking to gain experience and a career foundation in event management. 

Responsibilities

Administration
  • Preparation of proposals, quotations, contracts & invoices
  • Digital filing of proposals, quotations, contracts & invoices
  • Filing of expense receipts and invoices
  • Receiving official vendor correspondence
  • Maintaining and updating client & vendor databases
  • Logging of current business status
  • Preparation of business reports
  • Managing business travel requisitions
Relationship management
  • Managing client digital & analogue correspondence
  • Follow up of pipeline business
  • Meeting clients
Vendor management
  • Vendor sourcing
  • Vendor short listing
  • Managing vendor correspondence
  • Performing vendor inspections
Financial management
  • Managing office petty cash
  • Preparation of vendor Account receivables and Account Payables
Event management
  • Preparation, maintenance and updating the events calendar
  • Performing vendor site, equipment, service & product inspections
  • Managing set up and execution of events on ground
  • Coordination of various suppliers on ground
  • Preparation of event review reports
Media management
  • Maintaining and updating social media platforms
Qualifications
  • Diploma in marketing or any relevant degree from a recognised university
  • Experience in working to plan and execute events
  • Fluent in both English and Swahili.
Personal Attributes
  • Eloquent in oral and written communication
  • Attention to detail in writing
  • Strong work ethic
Application Process: 
 
If you are interested in the above positions, send your resume with three referees as well as a cover letter detailing your reasons for applying for the internship to admin@wilomoninternational.co.ke  on or before Wednesday, March 9, 2016

If you have not heard from us two weeks after the application deadline, you will consider your application unsuccessful.

For more information log on to www.wilomointernational.co.ke

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