Monday, 1 February 2016

Electrical Service Technician

Position: Electrical Service Technician
 
Location: Nairobi
 
Salary: Negotiable
 
Industry: Engineering
 
Job Purpose: To provide professional technical specialist support and service in respect of all process equipment so that equipment availability and efficiency is optimized and improved and losses and risks are minimized.

Job Responsibilities
 
 
Customer Service
  • Responds to customer service calls (on–‐site, or on–‐line; during the day and after Hours) and answer support phone lines related to Service and application issues.
  • Analyzes full requirements of system involved and checks and tests system components.
Troubleshooting and Repairs
  • Troubleshoots and repair customer equipment.
  • Performs preventative maintenance and diagnostics on automation system and components
  • Ensures that systems are properly maintained and operating correctly
  • Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components.
  • Attend to breakdowns telephonically and physically
Documentation
  • Read all specification sheets on machines to be fully knowledgeable; have a working knowledge of how machine works
  • Completes and submits written service orders for non-warranty as well as warranty products.
General
  • Provides weekly status updates on After sales service on assigned accounts
  • Escalates difficult problems to Management
  • Completes and submits bi–‐weekly timesheets
Qualifications
  • Diploma / University Degree in Electrical and/or Electronic Engineering or related field
  • At least 3 years experience as a technician or field service technician
  • Very strong analytical and troubleshooting skills of electrical & mechanical systems.
  • Aware of design tools and techniques and ability to use all hand tools
  • Good knowledge of Electrical and Electronic engineering and basic Mechanical aptitude.
  • Self-motivated, independent, solution orientated, deadline driven individual with strong time management skills
  • Build mutually beneficial relationships internally and externally
  • Ability to drive
Applications to be send recruitment@nawirikenya.comwith the subject Service Technician 

Only shortlisted candidates will be contacted.

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