Friday, 29 January 2016

Travel Consultant

Position: Travel Consultant
Location: Nairobi
Salary: Attractive 

Job Duties & Responsibilities
  • Doing bookings
  • Making flight quotations
  • Giving flight options to each destination
  • Ensuring clients are well briefed on any schedule changes or flight cancelations
  • Flight reservations
  • Client briefing on visa and health requirements.
  • Ensure each booking has been invoiced.
  • Ensure all bookings are confirmed and re-confirmed.
  • Ensure all bookings have ticket numbers.
  • Ensure ticketing rules are followed.
  • Ensure all tickets are authorized for by the client. Any ticket sent to accounts without an L.P.O or letter of authority by the clients will not be invoiced.
  • Ensure going through the queue messages and advise clients on the status of bookings.
  • Do quotations to clients ensure they are properly typed/pasted and call/chat all clients to ensure they have received their online quotations?
  • Ensure the quotations are responded to immediately in case of delays then advice the client the intention to do so.
  • Treating clients with passion since they are the business.
  • Seek approval before issuing any credit.
  • Update new and old client’s profiles regularly.
  • Send any cash paying clients to accounts office for receipting.
  • Cancel all cancelled tickets on the computer system, punch them and forward them to accounts with the attached cancellation slip.
  • Ensure that we are updated on all current fares from the airlines.
  • Ensure discounts are kept within the regulated framework and seek approval if necessary for clients especially walk ins who are not within our approved levels of discount in our systems. Always seek approval on any discounts to clients who won’t qualify such
  • Ensure all un-needed bookings are cancelled in the system to avoid no show.
  • Do sales report and forward to the relevant accountant within 48hours from the time of sale.
  • Degree or a diploma in Travel management
  • Must have IATA Qualifications.
  • Over 3-5 years’ experience as travel consultant in busy environment
  • Ability to use Galileo and E system.
  • Good relationship with 4 or 5 star hotels.
Skills and Competencies:
  • Being amicable and approachable with flexible working hours.
  • Being professional and assertive
  • Being detail oriented and Meeting deadline
  • Stress management and Project management
  • Comprehensive industry knowledge
  • Customer service and Computer knowledge
  • Interpersonal relationships
  • Networking and negotiating
Applications including an application letter, curriculum vitae should be submitted to with the Subject Travel Consultant Applications must be received by Friday 29th January 2016. 

Only shortlisted candidates will be contacted. 

Canvassing will lead to automatic disqualification.



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