Saturday, 23 January 2016

Client Operator

Client Operator 
 
Based in Nairobi and reporting to the Client Operations Manager, the successful candidate will be responsible for:
  • Provide quality customer service and facilitate import of client cargo
  • Receive client documentation and ensure it is correct and complete
  • Follow up with clients for missing or required documentation
  • Follow up on the status of consignments and keep clients updated
  • Record client complains and initiate corrective actions to ensure their needs are met
  • Obtain the required authority from credit control department to pay disbursements
  • Follow up with the clients to ensure settlement of amounts as per the invoice
  • Notify the legal department of damages and potential claims
  • Inform clients when there are additional charges incurred during clearance, ensure the same and the correspondence maintained on file for our records
  • Ensure all collections are made from cash clients before delivery is made
Qualifications
  • Diploma in clearing and forwarding
  • Knowledge of KENTRADE single window system
  • 2 years’ in a similar role
Qualified candidates should forward their CVs to cvs@careerdirections.co.ke indicating the position applying for by 27th January 2015


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