Thursday, 4 June 2015

Lounge Supervisor

Our Client, in the Hospitality / Entertainment Industry in Nairobi is seeking to recruit an experienced Lounge Supervisor.

Reports to:  Lounge Manager

Role Objective: The person ensures customer satisfaction at all times and maintains exceptional standards with high professionalism.

Assist the Lounge Manager to effectively run and attain sales targets and profits as required.

Responsibilities
  • A proactive individual able to create new ideas using initiative to increase sales
  • Effectively communicate with guests and customers at all levels in the society
  • Anticipate customer needs
  • A commercially aware individual with knowledge of current business trends
  • Oversee cash control and compile required reports by management
  • Ensure customer’s drinks/meals are prepared and served according to set standards
  • Ensure stock items are within expiry date and accurate stock is carried out as required
  • Support the Manager to implement procedures on stock movements, pricing etc.
  • Participate in setting the Lounge service, quality standards, and targets, and strive to achieve them with the team
  • Assist the Manager in the control of wages for the department within set budgets
  • Ensure there is security, and proper handling of the Lounge’s property at all times e.g. keys, cash
  • Ensure staff members are well groomed at all times as per the Lounge Policy
  • Pay attention to detail in all aspects of the customers stay at the Lounge and promptly resolve complaints
  • Mentor and  motivate team members and train them to maximize performance
  • Delegate work effectively and fairly to team members (waiters/waitresses etc.)
  • Ensure timesheets and duty rotas are accurately compiled
  • Convene weekly planning meetings with team members’
  • Undertake any other duties as and when required by Senior Management
Qualifications
  • O Level Certificate
  • Certificate of good conduct
  • Conversant with health and safety regulations
  • At least 2 years of experience in the same capacity with a good track record
Person Specification
  • An organized planner, good listener and customer focused individual
  • A team player with excellent communication skills 
  • Well groomed individual who leads by example and solves problems promptly
  • A detail oriented, flexible and reliable person with high integrity levels
  • A responsible person and accountable person with strong work ethics
  • Ability to work effectively under pressure
If you are interested and can confidently undertake the tasks above, and meet the listed Qualifications and Skills, Send your detailed CV with 3 referees and a cover letter giving current and expected salary to recruit@fivetalentsafrica.com by Monday 8th June, 2015.

Clearly indicate the position title on the subject line.

Only shortlisted candidates will be contacted.

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