Thursday, 4 June 2015

Lounge Supervisor

Our Client, in the Hospitality / Entertainment Industry in Nairobi is seeking to recruit an experienced Lounge Supervisor.

Reports to:  Lounge Manager

Role Objective: The person ensures customer satisfaction at all times and maintains exceptional standards with high professionalism.

Assist the Lounge Manager to effectively run and attain sales targets and profits as required.

  • A proactive individual able to create new ideas using initiative to increase sales
  • Effectively communicate with guests and customers at all levels in the society
  • Anticipate customer needs
  • A commercially aware individual with knowledge of current business trends
  • Oversee cash control and compile required reports by management
  • Ensure customer’s drinks/meals are prepared and served according to set standards
  • Ensure stock items are within expiry date and accurate stock is carried out as required
  • Support the Manager to implement procedures on stock movements, pricing etc.
  • Participate in setting the Lounge service, quality standards, and targets, and strive to achieve them with the team
  • Assist the Manager in the control of wages for the department within set budgets
  • Ensure there is security, and proper handling of the Lounge’s property at all times e.g. keys, cash
  • Ensure staff members are well groomed at all times as per the Lounge Policy
  • Pay attention to detail in all aspects of the customers stay at the Lounge and promptly resolve complaints
  • Mentor and  motivate team members and train them to maximize performance
  • Delegate work effectively and fairly to team members (waiters/waitresses etc.)
  • Ensure timesheets and duty rotas are accurately compiled
  • Convene weekly planning meetings with team members’
  • Undertake any other duties as and when required by Senior Management
  • O Level Certificate
  • Certificate of good conduct
  • Conversant with health and safety regulations
  • At least 2 years of experience in the same capacity with a good track record
Person Specification
  • An organized planner, good listener and customer focused individual
  • A team player with excellent communication skills 
  • Well groomed individual who leads by example and solves problems promptly
  • A detail oriented, flexible and reliable person with high integrity levels
  • A responsible person and accountable person with strong work ethics
  • Ability to work effectively under pressure
If you are interested and can confidently undertake the tasks above, and meet the listed Qualifications and Skills, Send your detailed CV with 3 referees and a cover letter giving current and expected salary to by Monday 8th June, 2015.

Clearly indicate the position title on the subject line.

Only shortlisted candidates will be contacted.



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