Monday, 15 June 2015

Hardware Technician

Job Title: Hardware Technician

Job Code: HT/MPC/150615
Number of Positions Open: 1

Location: Uganda

Closing Date: Open Until Filled

Summary: Our client is a leading global technology company in the provision of payment and information processing  solutions with particular emphasis on Voucher Processing, EFT, Day 2, Automated Clearing Houses, Mobile Commerce, Host banking enhancement, and KYC amongst leading corporations, banks and clearing houses.

Job Summary: The Hardware Technician will be responsible for maintaining and monitoring the customer’s environment by supporting existing hardware. 

This position requires a high degree of customer service and problem solving skills.

Primary Responsibilities:

The Hardware Technician will be responsible for maintenance of hardware.
Duties will include, but not limited to the following:
  • Perform preventative maintenance on hardware with maintenance agreements
  • Troubleshoot & repair all hardware incidents in the agreed time as stipulated in maintenance agreement or on a time-and-material basis where applicable
  • Recommend solutions or replacement hardware if hardware is non-repairable
  • Complete incidents assigned to them daily
  • Identify all parts needed to resolve open incidents and submit to Finance Department for ordering
  • Review installation packets to ensure all hardware and software components are included to ensure a complete and professional installation
  • Training of installing the hardware & software
  • Fill out and complete the Weekly Support Report and complete weekly Timesheets
  • Manage spares/consumable inventory items
  • Make customer courtesy calls
  • Help generate additional revenue through suggestion of contracts, renewal of contracts and consumable items/supplies
  • Generate sales leads with existing customers for hardware equipment and/or software.
Qualifications and Experience
  • Bachelor’s Degree in Computer Science or other relevant Degree.
  • 3 + years Hardware Maintenance/Customer Service experience.
  • Demonstrated judgment in decision making and ability to judge when issues should be escalated.
  • Demonstrated ability to communicate and interact with IT teams and various technical experts.
  • Demonstrated ability to effectively communicate with customers at all levels
  • Working knowledge of network and hardware technology and ability to understand details of technical issues required
  • Able to be flexible for on-call work, after hours and weekends, as required by business and customer situations
  • Knowledge of Soldering, Printed Circuit Boards and Component Replacement
  • Hardware Driver Installation
  • Conversant with Imaging software
  • Experience with Flat Bed and Multi-Feed scanners
  • TWAIN, and use of various API
  • Networking and Operating System Installation and Maintenance
  • Server 2003/2008 experience can be an added advantage
  • Hardware experience, particularly on transports the devices used to capture cheques, would be a major advantage
  • Knowledge on application programming & database would be an advantage but not a requirement, particularly SQL, VB6 and C#
Desired Skills and Attributes
  • Excellent problem solving capabilities
  • Knowledge of Microsoft Office Suite
  • Strong technical foundation
  • IT Literate
  • Willingness to learn
  • Excellent attendance record and timekeeping
  • Ability to take definitive action and prioritise
  • Strong interpersonal skills, self-motivation, initiative
  • Team player who is willing to deliver on organisation wide objectives
  • Trust and respect for team members
  • Understanding user and customer needs
  • Good communicator and self-organising
Additional Requirements:
  • Must hold a valid Passport
  • Clean Credit and Criminal record
  • Must be willing to travel Regionally and/or Internationally.
How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Hardware Technician

Kindly include your current and expected remuneration in your resume.



Like us on Facebook