Saturday, 13 June 2015

Customer Care

Our client a medium sized hospital in Nairobi is seeking to recruit a Customer care specialist to join their team.

Salary: KShs.25, 000

Key Duties and Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Provide information about the company to any potential client calling with enquiry.
  • Receive customer complaints and relay them to the right persons for resolution.
  • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
  • Periodically visit customers.
  • Keep the customers updated on the status of resolutions to various complains.
 
Qualifications
  • Diploma in Customer care, Business Admin, PR
  • At least 2 years of experience in a hospital.
  • Good communication skills
  • Attention to details.
  • Excellent communications skills both verbal & written.
  • Fluent in English & Swahili.
If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 15th June, 2015 clearly indicating ‘Customer Care ‘on the subject line.

Only shortlisted candidates shall be contacted

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