Thursday, 4 June 2015

Client Liaison Manager

Job Title: Client Liaison Manager

Department:
 Business Development

Work Location: Kenya 
 
Purpose of the Job: Maintain ownership of a portfolio of Imperial Health Sciences clients - retention, growth and development within that portfolio. 
 
Essential Duties

Regulatory Compliance
  • Compliance with legal and contractual requirements on client and customer interaction
Quality Assurance
  • Implement and review customer care SOPs and maintain customer care records
  • Internal monthly review
  • Publish monthly report to EXCO per client containing key information

Client commercial and operational interaction
  • Monthly review meetings and ad-hoc meetings as required by the client. 
  • Maintain established client service levels and the generation of activity reports.
Interdepartmental Interaction
  • Orchestrate and lead interdepartmental interactions in support of the client.
Administration
  • Keep the administration related to the client up to date in an exemplary and professional manner.
Knowledge and Skills Required:
  • Bachelor’s degree in, business management preferred
  • Customer care training and experience
  • Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management and authorities
  • Ability to work in a team environment
  • Experience in and knowledge of the pharmaceutical Industry.
  • Self-starter who is able to develop relationship and engender transparency
  • Ability to work under pressure
  • Strong analytical capacity
  • Experience in supply chain, demand Planning, forecasting and MRP.
  • Be accountable to internal and external stakeholders
  • Must be proficient in Microsoft Office including Excel, Word and Power point programs
  • Valid Driver’s License and own car essential
  • Valid passport essential
CVs to be sent to cvs@careerdirections.co.ke by 15/6/2015

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