Wednesday, 18 January 2012

Safaricom - Senior Billing Engineer

Senior Billing Engineer


Reporting to the Senior Manager – Billing the holder of this shall be responsible for the Billing Services function within Network Operations and Support Department.

The main duties are: Change management; System maintenance; System faulting; Process improvement; Bill production and presentment.

Key responsibilities
  • Ensure Service Availability for systems under the billing domain.
  • Take part in billing software upgrade and configuration changes.
  • Analyze impact of proposed change, Verify Proposed procedure & Fallback method.
  • Implementation and evaluation of new billing services and system expansion.
  • Document all Hand-over requirements (manuals, configuration data); Participate in Integration.
  • Perform Acceptance tests & Document snags and Follow-up until Final Acceptance.
  • Define, review and execute maintenance work instructions.
  • Collect and analyze customer complaints and alarm logs from the system.
  • Define and analyze KPIs to check the system health.
  • Define Security Policy & Backup Policy, Logical Access Control and Disaster recovery.
  • Proactive resolution of billing System vulnerabilities.
  • Define, review and Improve internal ,external process and Transfer knowledge to first line maintenance.
Minimum Requirements
  • Degree in Computer Science or Information Technology or Electrical and Electronic Engineering or Telecommunication Engineering).
  • At least 3-4 years working experience in IT/Billing/OCS/CBS function.
  • Certification and knowledge of Relational Database Management Systems (e.g. Oracle and MySQL).
  • Certification and knowledge of UNIX based systems (e.g. HP-UX, AIX, Solaris, Linux).
  • Intermediate knowledge/experience in Shell scripting/programming.
  • At least 2 years working knowledge of Telecommunications Billing service management. On any Telco Billing Platform.
  • A working knowledge of service provisioning and fulfillment, mediation, IN, interconnect Billing service management preferable in a telecommunications environment is an added advantage.
  • Unix Scripting skills and Advanced SQL in RDBMS.
  • High aptitude: Ability to learn and understand new processes/system enhancements quickly.
  • System performance tuning skills: - administering and optimizing databases, Operating Systems and network devices in a highly integrated environment.
  • Good communication and inter personal skills.
  • Ability to work without supervision, Attention to detail and Customer centric.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Wednesday 25th January, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to



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