Thursday, 26 January 2012

Customer Service Representatives - Nairobi,Kenya (Tanzanian Swahili)

Customer Service Representatives

Location: Nairobi

Language: Tanzanian Swahili

Our client, a BPO firm located in Nairobi, is looking for Customer Service Representatives for their Call Centre.

We are looking for candidates with outstanding communication skills, both written and verbal in the above mentioned language.

Key responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials
  • Various support tasks
Key Skills and competences
  • Internet literate
  • A passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to handle and resolve customer complaints
  • Ability to multitask and take up more workload when required
  • Outstanding Tanzanian Swahili language skills (both oral and written)
  • Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethic (reliable, motivated, professional individuals)
To apply, send CV ONLY to vacancies@flexi-personnel.com by 1st February 2012.

Kindly indicate the position applied for as well as the minimum salary expectation on the subject line

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