Tuesday, 31 January 2012

Airtel Africa - Network Operations Centre (NOC) ICT Jobs in Nairobi, Kenya

Here’s your opportunity to kick-off an exciting career

We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.

Network Operations Centre (NOC)

1. Manager Operations - Network Operations Centre (NOC)

Reporting to: Head - Network Operations Centre

Job purpose
  • Responsible for capturing and flashing of incidence reports and disaster management.
  • Responsible for reviewing the No of communicating Sites, Failure and Closure.
  • Drive performance monitoring of NOC operators.
  • Responsible for reduction of MTTR Customer wise/ Country wise.
  • In charge of proactive monitoring of severe alarms.
Qualifications
  • Minimum of Bachelors degree (Electronics & Communication).
  • 6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
2. Assistant Manager Operations - Network Operating Centre (NOC)

Reporting to: Head - Network Operating Centre (NOC)

Job purpose
  • In charge of reporting, recording outages and resolution at central helpdesk NOC in 24 x 7 environments.
  • In charge of shift management.
  • Responsible for performance monitoring of NOC operators.
  • Responsible for No of Sites Reporting to NOC for all alarms.
  • In charge of No of TT closure along with RCA.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 4- 6 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
3. Assistant Manager IT Development - Network Operation Centre

Reporting to: Head - Network Operations Centre

Job purpose
  • Responsible for Training to Operation Countries for various applications like TSRM, Netcool, SM portal, alarm history.
  • In charge of development of report using high end database procedures.
  • Responsible for Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
  • Responsible for Operation Support Reports & Service Credit Reports Creation.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 4—6 years in Telecom industry with at least last 1 year experience in handling passive telecom Infrastructure.
  • Excellent Knowledge of Java, Web Designing, Oracle, JEEE, Windows server.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence, and roles to the NOC.
4. Assistant Manager MIS - Network Operations Centre

Reporting to: Head - Network Operations Centre

Job purpose
  • Manage uptime report to all stake holders including other Operators on daily basis on all reporting Operation Countries.
  • In charge of circulation of Operation Support Report, Energy Reports plus Energy Bill on daily basis to all Operation Countries.
  • Responsible for handling any discrepancies or queries from Customer (Circes) in Reports.
  • Coordinating with Operation Country Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
  • Manage reports which help to increase uptime and decrease service level penalty.
  • Responsible for performance monitoring of NOC Engineers.
Qualifications
  • Minimum Bachelor degree (Electrical & Communications).
  • 4 - 6 years working experience in a large telecoms operator with at least 2 years experience in handling passive telecom Infrastructure.
  • Excellent Knowledge of Excel, a must.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures as per requirement.
5. Engineer MIS - Network Operating Centre

Reporting to: Assistant Manager MIS - Network Operations Centre

Job purpose
  • Responsible for circulation of uptime report to all stake holders including other Operators on daily basis on all reporting Operations Countries.
  • Responsible for circulation of Energy Reports plus Energy Bill on daily basis to all Opcos.
  • Coordinating with Operations Countries Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
  • Drive Quality Check of Reports to maintain high level of Accuracy.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 2 -4 years working experience in a Network function with at least last 1 year experience in handling passive telecom Infrastructure.
  • Excellent Knowledge of Excel, a must.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures as per requirement.
6. Manager Projects - Network Operating Centre (NOC)

Reporting to: Head - Network Operating Centre (NOC)

Job purpose
  • Ensure new RFIs shared or single sites are integrated with NOC either by NMS or IPMS by issuing token from NOC by Project Operator.
  • Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
  • Responsible for sharing daily dashboard with all the Operations Countries team on daily basis.
  • Issuing New Sims to all Operations Countries after verifying the site list. Responsible for creation of P0 by SCM and delivery of Sims by Airtel.
  • Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
  • Responsible for continuous enhancement in the NOC process and procedures to the NOC project associates and Operations Country team.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 5 to 8 years working experience in Network Function with at least last 2 years experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates,
  • Impart service delivery excellence, adoption and implement process and procedures as per requirement.
7. Engineer Projects - Network Operating Centre (NOC)

Reporting to: Manager Projects - Network Operating Centre (NOC)

Job purpose
  • Drive Site ID updation for all Operation Countries.
  • Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
  • Systematic tracking of owner issues and sharing with Estate Manager in HO for timely resolution.
  • Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
  • Tracking Rental DG which is hired in Opco in case main DG has gone faulty.
  • Responsible for sharing daily dashboard with all the Operation Countries team on daily basis.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 2 - 4 years working experience in a Network Function with at least last lyear experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures as per requirement.
8. Engineer IT Development - Network Operating Centre

Reporting to: Assistant Manager IT Development - Network Operating Centre

Job purpose
  • Provide Training to Operation Countries for Various applications like TSRM, Netcool, SM portal, alarm history.
  • Development of report using high end database procedures.
  • Ensure implementation of new reports for futures perspectives.
  • Systematic Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
  • Manage Operation Support Reports & Service Credit Reports Creation.
  • Manage analysis purpose reports.
Qualifications
  • Minimum Bachelor degree in Computer Science.
  • 2 to 4 years working experience in Network Function with at least 1 year experience in handling passive telecom Infrastructure.
  • Excellent Knowledge of Java, Web Designing, Oracle, iEEE, Windows server.
  • Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures as per requirement.
9. Engineer Operations - Network Operations Centre

Reporting to: Assistant Manager Operations - Network Operations Centre

Job purpose
  • Capture and flash incidence reports and disaster management for taking timely steps to minimize impact.
  • Proactively monitor severe alarms.
  • Review No of communicating Sites, Failure and Closure.
  • Manage Country wise/ Customer wise No of customer reporting NOC.
Qualifications
  • Minimum Bachelor degree (Electronics & Communications).
  • 2 to 4 years working experience in Network Function with at least last 1 year experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
Application Process:

Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq@airtel.com by 5th February 2012.

Applications should be addressed to Talent Acquisition Manager - Airtel Africa.

Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.

Only shortlisted candidates will be contacted

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